I didn't know I could select my natural gas supplier! Is this true?
YES, YOU CAN! Gas Customer Choice is a program developed to open competition in the natural gas industry and is offered to eligible utility customers. Gas Customer Choice allows you to choose a price plan for your home or business from a licensed supplier like VolunteerEnergy, with delivery and billing still provided through the utility.
When you select VE, you are still considered a customer of the utility and will experience no interruption of service. The utility will continue to:
- Deliver natural gas to your home or business
- Read your meter
- Respond to all service calls
- Send you a monthly bill
If I Choose VolunteerEnergy for my natural gas, do I have to call my utility to let them know?
No. when you sign up with VolunteerEnergy, we will contact your utility and notify them that you've chosen us as your natural gas supplier. No one will need to come to your home or business and you will not experience any interruption of service.
Can I still get "budget billing"?
Yes. If you are in the budget billing program now, nothing will change. If you would like to sign up for budget billing, contact your utility.
Is the gas customer choice program an approved program by my utility?
Yes it is. VE is licensed as a natural gas alternatice supplier in all states we serve and has thousands of satisfied customers across the Midwest.
Is there a long term commitment or a cancellation fee?
No. With VolunteerEnergy there is no cancellation fee and you may cancel at any time should you decide to change your service.
How long does is take for VE to appear on my bill as my gas supplier?
Usually, your service with VE will start 1-2 billing cycles after sign-up.
What if I have a question regarding my bill?
Call us for any questions on the cost of your natural gas, and call your utility for all other questions.